Start fast
Use a clear three-step flow for publishing, takeover and scheduling.
Dhruv QSR
Support / Quick Help
Find the next safe action.
Short, verified guidance for the QSR actions used most—plus clear answers for Matrox video walls, access and support.
Check first
Confirm online status, readiness, orientation and timing before action.
Keep scope clear
Only use flows, screens and content approved for the relevant role and site.
QSR quick paths
A focused flow for the actions used most.
The supplied QSR QuickStart guide follows the same practical structure: choose, target, then review and act. The detailed controls remain in the final confirmation step.
Fast Publish
Put approved content on the right screens.
- 1Choose the approved asset or playlist
- 2Choose authorised screens
- 3Review the timeline and publish
Screen Takeover
Use a controlled temporary display state.
- 1Choose the approved takeover content
- 2Choose screens or an authorised group
- 3Activate now or set controlled timing
Schedule
Plan a defined daypart or repeat window.
- 1Choose a playlist
- 2Choose compatible screens
- 3Set timing and review the final timeline
Add a screen
Bring a new device into its authorised site.
- 1Launch the supported Player
- 2Use the short-lived enrolment code
- 3Claim, check Online and Ready, then publish
Before escalating
Five checks that make support quicker.
A concise operating check avoids guessing and keeps the deployment conversation grounded in the relevant screen, content and timeline state.
1
Screen online
Check power, network and the device’s last-seen or heartbeat state.
2
Content ready
Confirm that the selected media or playlist has completed processing.
3
Orientation matched
Send Portrait content to Portrait screens and Landscape content to Landscape screens.
4
Timeline clear
Review scheduled timing, repeats and any active takeover state.
5
Target accepted
Read the result for each screen to identify success, exclusion or a failure requiring support.
FAQs
Clear answers, without broad promises.
Dhruv QSR and Workplace are distinct vertical flows. The answers below explain the relevant public capability while keeping provider, hardware, venue and permission boundaries clear.
Getting started
Matrox video walls
Access and security
Still need a hand?
Ask a focused question about the relevant site, screen group or workflow.
The support conversation can then start with the right context instead of a generic request. Operational CMS access remains managed separately.